Privacy Policy

Privacy Overview

Trove Pro Labs, Inc. (“we”, “us”, or “our”) values your privacy. In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain about visitors to our website at https://trove.pro (the “Site”) and the functionality available through our Site, including the Trove Pro Wallet (the "Wallet"), any related desktop applications, mobile applications, andbrowser extensions, as well as any information we may collect through support inquiries (collectively, the "Services" or “Functionality”).

1. Introduction

We are committed to safeguarding your privacy and ensuring that your personal information is protected.

2. No Tracking Policy

• We do not track your search or browsing history, nor do we save or share any personal identifiers or search queries.
• We do not use analytics tools such as Google Analytics or similar services to collect or process data on our Site or Services. We are committed to maintaining your privacy and do not track or monitor your activities through third-party analytics platforms.

3. Data Collection and Use

• Your device may send basic information (e.g., IP address, browser type) when using our Services. This data is used temporarily for content delivery and security purposes.
• We do not log IP addresses or unique identifiers.
• Your IP address may be visible to your internet service provider and hosting providers for routing and security purposes.

4. Legal Basis for Processing

Trove Pro Labs, Inc. is the entity responsible for managing and processing your personal information—or lack thereof—as described in this Privacy Policy. We process your personal information based on the following legal grounds:

• Contractual Necessity: When processing is required to fulfill a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: When processing is necessary for our legitimate business purposes. This includes activities such as service improvement, direct marketing, and the creation of aggregated or anonymized data.
• Legal Compliance: When processing is necessary to comply with legal or regulatory obligations.
• Consent: When you have given explicit written consent for specific processing activities.

5. Regional Privacy Rights

Trove Pro Labs, Inc. is committed to complying with applicable privacy laws. This includes, but is not limited to, the General Data Protection Regulation (GDPR) in the EEA and UK, the California Consumer Privacy Act (CCPA) in the United States, the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and other similar laws in jurisdictions such as Brazil, Australia, Japan, Singapore, South Korea, and China. All privacy-related requests must be submitted in English.

Canadian Privacy Rights
‍Trove Pro Labs, Inc. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) regarding the collection, use, and disclosure of personal information in Canada. Users in Canada have the right to access and request correction of their personal information. For more information or to make a request, please contact us at support@trove.pro.

EEA and UK Privacy Rights
‍If you are accessing or using the Services from within the European Economic Area (EEA) or the United Kingdom (UK), you may have the following rights under the General Data Protection Regulation (GDPR):

• Access: The right to request access to the personal data we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete personal data.
• Deletion or Restriction: The right to request the deletion of your personal data or restrict its processing under certain conditions.
• Withdraw Consent: The right to withdraw your consent at any time, without affecting the
  lawfulness of processing based on consent before its withdrawal.
• Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller where technically feasible.
• Objection: The right to object to the processing of your personal data under certain circumstances.
• Complaint: The right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

California Privacy Rights
In accordance with California Civil Code § 1798.83, California residents who have provided personal information to Trove Pro Labs, Inc. may request information regarding personal information stored by or shared with third parties. To submit a request, please contact us at support@trove.pro. Within 30 days of receiving such a request, we will provide the relevant information.

6. User Responsibilities

• Users should never share any personally identifiable information (PII) or sensitive security information, such as passwords, private keys, passkeys, or seed phrases, with any employee, contractor, support person, moderator, or community member of Trove Pro Labs, Inc., or with any individual falsely representing themselves as an employee or affiliate of Trove Pro Labs, Inc. Trove Pro Labs, Inc. is not liable for any identity theft, financial losses, or general damages that may result from users choosing to share such information.
• Users should regularly review this Privacy Policy for updates and immediately discontinue use of Trove Pro or any related Services if they do not agree to comply with the Privacy Policy or Terms of Service.

7. Security and Data Management

• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Support communications or other personal data are securely deleted once they are no longer needed, ensuring that your information is protected even after its initial use.
• Do Not Track (DNT): Our systems currently do not respond to "Do Not Track" (DNT) signals from web browsers. However, you have the option to disable cookies directly through your browser settings if you wish to control how your data is collected.
• International Data Transfers: Your personal information may be transferred to and processed in countries that have data protection laws different from those in your country of residence. Trove Pro Labs, Inc. takes reasonable steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. However, please be aware that we cannot guarantee the absolute security of your data during such transfers.
• No Sale of Personal Information: We have never sold any personal information and commit that we will not do so in the future.

8. Special Cases for Children

Children’s Privacy: Our Services are not intended for individuals under the age of 18 (or the age as required by local law). We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us using the details provided in the "Contact Information" section below. If we discover that we have received personal information from a child under 18 in violation of applicable law, we will take steps to delete the information and terminate any related support inquiries unless we are legally required to retain the data.

9. External Interactions

• Social Media Platforms: Our Services may contain social media buttons, such as Twitter, Discord, and Medium, which might include widgets such as the “share this” button or other interactive mini programs. These features may collect your IP address and which page you are visiting on our Services, and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policy of the company providing them.
• External Websites and Third-Party Links: The Services may contain links to third-party websites, APIs, or applications, and other websites or applications may reference or link to our Services. Any access to and use of such linked websites is not governed by this Privacy Policy, but instead by the privacy policies of those third-party providers. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.
• Third-Party Interactions: Your IP address may be visible to your internet service provider and hosting providers for routing and security purposes.

10. Changes to This Policy

Users are responsible for regularly checking this Privacy Policy for any updates or changes, which will include new effective dates. If you do not agree with the updated Privacy Policy or Terms of Service, you should immediately stop using Trove Pro or any related Services and uninstall or delete the software.

11. Accessibility and Printing

This Privacy Policy follows industry-standard technologies and is accessible according to the Web Content Accessibility Guidelines (WCAG) 2.1. You can print this Privacy Policy directly from your web browser.

12. Information Collected Outside of the Services

• Events and Conferences: We may collect personal information from individuals when attending or hosting conferences, trade shows, and other events. This information may be used to follow up with you, provide additional information about our services, or for other business-related purposes.
• Business Development and Strategic Partnerships: We may collect personal information from individuals and third parties as part of assessing and pursuing potential business opportunities, including establishing strategic partnerships. This information is handled with the same level of care and security as any other personal information we collect.
• Social Media Platforms and Online Communities: We may interact with social media platforms such as X (Twitter), Discord, Telegram, and others, including any related forums, blogs, and community pages. Personal information you share through these platforms, including any comments or posts, may be publicly accessible depending on your privacy settings. Trove Pro Labs, Inc. is not responsible for the personal information you share on these platforms, and we encourage you to review their respective privacy policies.

13. Contact Information

• For any questions or inquiries regarding this Privacy Policy, please reach out to us at support@trove.pro.
• Please include "Privacy Inquiry for Trove Pro Labs, Inc." in the subject line.
• Please note that all privacy-related requests must be submitted in English.

Last updated: August 27, 2024